Is your courier delivery business struggling to maximize its financial potential, or are you seeking innovative methods to significantly boost your bottom line? Discover nine powerful strategies, from optimizing operational efficiencies to leveraging advanced technology, that can fundamentally transform your profitability. Explore how a robust financial framework, like the comprehensive courier delivery financial model, can underpin these growth initiatives and propel your enterprise forward.
Increasing Profit Strategies
Boosting profitability in the competitive courier delivery sector requires a multi-faceted approach, focusing on operational efficiencies, technological adoption, and strategic customer engagement. The following table outlines key strategies, detailing their potential impact on your business's bottom line.
| Strategy | Impact |
|---|---|
| Technology Integration | Automating processes can reduce administrative overhead by up to 30%. Implementing real-time tracking and notifications can reduce 'where is my order?' calls by over 50%. |
| Strategic Fleet Management | Proactive maintenance can reduce unexpected vehicle breakdowns by up to 40% and lower annual maintenance costs by 10-20%. Electric vehicles can lead to a 10-25% lower Total Cost of Ownership (TCO) over 5 years. |
| Customer-Centric Strategies | Improved communication can increase customer retention by 5-10% annually. Loyalty programs can increase order frequency from top clients by 15-20%. |
| Pricing and Packaging Optimization | Dynamic pricing can increase average revenue per delivery by 10-15%. Optimizing packaging can increase per-trip revenue by 5-10%. Negotiating carrier rates can secure discounts of 15-30%. |
| Operational Streamlining | Automated dispatch systems can reduce job assignment time to under 30 seconds, allowing a single dispatcher to manage a 25-40% larger fleet. Integrating with e-commerce platforms can reduce order errors by over 90% and cut administrative time per order by 3-5 minutes. |
What is the Profit Potential of Courier Delivery?
The profit potential for a Courier Delivery business, like SwiftSend Delivery Services, is substantial, driven by the consistent expansion of e-commerce and the increasing demand for rapid, on-demand services. Typical net profit margins range from 10% to 25% for well-managed operations.
The U.S. Courier and Local Delivery Services market was valued at $136.2 billion in 2023. This market is projected to grow significantly, with a compound annual growth rate (CAGR) of 6.2% through 2030, indicating a strong and sustained opportunity for delivery business growth.
Key Profitability Insights for Courier Businesses:
- A small-scale courier operation can launch with an initial investment between $10,000 and $50,000.
- A single-van business can generate annual revenues of $40,000 to $100,000. Maximizing courier business profit heavily relies on diligent cost control and operational efficiency.
- While the average net profit for the broader transportation sector was around 6.5% in 2023, a specialized Courier Delivery business can achieve significantly higher margins. This is possible by implementing efficient last-mile delivery strategies and offering premium, value-added services. For more on optimizing operations, refer to courier delivery KPIs.
How Can Technology Boost Revenue?
Technology is a primary driver to boost courier revenue for businesses like SwiftSend Delivery Services. It automates tasks, optimizes resource allocation, reduces costly errors, and significantly enhances the customer experience, which directly encourages repeat business and fosters delivery business growth.
Key Technology Solutions for Courier Profit Growth
Route Planning Software: Implementing advanced route planning software is a critical technology solution for courier profit growth. This software can reduce fuel consumption and drive time by 15-30%. For a small fleet of just 10 vehicles, this translates into annual savings of $30,000 to $60,000, directly impacting the courier business profit.
Automated Dispatch Systems: Utilizing an automated dispatch systems courier solution can increase the number of deliveries a single driver can complete per shift by up to 25%. This directly increases revenue capacity and improves fleet management efficiency without the immediate need to purchase more vehicles. This streamlines processes for delivery profitability.
Real-Time Tracking: Companies that are implementing real-time tracking in delivery capabilities often see a 20% or greater increase in customer satisfaction scores. This transparency is a cornerstone of building customer loyalty for courier companies and securing a stable, long-term client base. For more on optimizing courier operations, consider reviewing insights on courier delivery KPIs.
What Are Key Operational Costs?
Understanding and managing operational costs is critical for any courier delivery business, including SwiftSend Delivery Services, to maintain strong courier service profitability. The most significant expenses typically revolve around fuel, driver compensation, and vehicle-related costs. Collectively, these can account for well over 60% to 70% of the total operating budget, directly impacting your ability to increase delivery profits and ensure delivery business growth.
Fuel expenses represent a substantial portion of a courier company's budget, often ranging from 20% to 30% of all operational costs. This makes strategies to reduce fuel costs in a delivery company absolutely essential. For instance, a mere 10% improvement in fuel efficiency across a mid-sized fleet can easily translate into annual savings exceeding $50,000. This highlights why efficient routing and vehicle maintenance are not just good practices, but necessities for boosting overall courier business profit.
Driver wages and benefits are usually the largest single expense category, frequently comprising 30% to 40% of total costs. In 2023, the median hourly wage for a delivery driver in the US was approximately $18.42. This makes driver productivity a paramount factor in courier service profitability. Maximizing the number of deliveries per shift through efficient dispatch and route planning directly contributes to a healthier bottom line for companies like SwiftSend Delivery Services.
Vehicle acquisition, insurance, and maintenance costs form another significant segment, typically making up 10% to 20% of the budget. A proactive maintenance schedule is key to improving fleet management efficiency. By preventing unexpected breakdowns, businesses can reduce costly, unplanned downtime by as much as 40%, ensuring vehicles are on the road generating revenue rather than incurring repair expenses. For more insights on managing initial investments, refer to articles such as this resource on starting a courier delivery business.
How Crucial Is Route Optimization?
Route optimization is absolutely essential for a profitable Courier Delivery business. It directly minimizes operational costs like fuel and driver hours. Simultaneously, it maximizes the number of deliveries a single vehicle or driver can complete, forming the foundation of effective logistics optimization for businesses like SwiftSend Delivery Services.
Employing advanced route planning software can significantly decrease total mileage driven by up to 20%. For example, a single van that travels 50,000 miles per year can save over 660 gallons of fuel annually with optimized routes. At average fuel prices, this equates to a cost reduction of over $2,500 annually, directly boosting the courier business profit.
Benefits of Optimized Courier Operations
- A core benefit of strategies to optimize courier delivery operations is enabling drivers to complete more stops per shift. Studies have shown that optimized routes can increase stop capacity by 30%. This directly answers how to increase profit margin courier business by improving driver productivity.
- Companies that excel at route optimization consistently achieve on-time delivery rates above 95%. This high performance helps improve customer satisfaction for courier services and avoids the financial burden of re-delivery attempts, which can be as high as $17 per failed delivery.
For more insights into managing operational costs and improving efficiency, consider reviewing resources like those on courier delivery KPIs, which detail metrics crucial for identifying areas for improvement in your delivery operations.
Can Service Diversification Increase Profits?
Yes, diversifying service offerings is a highly effective strategy to increase delivery profits for a courier business like SwiftSend Delivery Services. This approach allows you to access new customer segments, create additional revenue streams, and reduce reliance on a single market. Expanding your service portfolio can significantly boost your overall courier business profit by catering to varied demands.
Introducing value-added services for courier companies can command premium pricing. For instance, specialized handling for medical specimens or white-glove setup services for electronics can increase profit margins on those jobs by 15-25%. This moves beyond standard parcel delivery to offer niche, higher-value solutions.
Strategies to Diversify Courier Services:
- Scheduled B2B Routes: Implement fixed routes for business clients, ensuring consistent, predictable revenue.
- On-Demand B2C Services: Cater to individual consumers needing rapid deliveries, leveraging the growing instant gratification market.
- Dedicated Last-Mile Fulfillment: Partner with e-commerce brands for their final delivery leg, a significant growth area. The US same-day delivery market alone is projected to reach $264 billion by 2027, offering substantial growth potential for businesses focused on efficient last-mile delivery strategies.
- Industry-Specific Solutions: Create specialized services, such as legal document transport or sensitive material delivery. This can secure stable, high-value B2B contracts, often worth between $5,000 and $20,000 annually per client.
Expanding courier service areas for profit into less-competitive suburban regions can also open new, profitable markets. This strategy, combined with targeted service diversification, directly contributes to sustained delivery business growth and enhances overall courier service profitability.
How Important Is Customer Retention?
Customer retention is fundamentally important for long-term courier service profitability. It is significantly more cost-effective than customer acquisition; the cost of acquiring a new customer is approximately five times higher than the cost of retaining an existing one. For a business like SwiftSend Delivery Services, focusing on retaining clients means a more stable revenue stream and reduced marketing expenses over time. This approach directly contributes to sustainable delivery business growth.
Implementing effective customer retention strategies has a powerful impact on the bottom line. Research by Bain & Company shows that increasing customer retention rates by just 5% can increase profits by a range of 25% to 95%. This highlights how even small improvements in retention can lead to substantial financial gains. Businesses that prioritize existing relationships can see a significant boost in their overall courier business profit.
Building customer loyalty for courier companies through consistently reliable service, proactive communication, and real-time tracking helps reduce customer churn. The logistics industry's average churn rate is 10-15%. Reducing this figure by even 2-3% provides a significant financial boost, directly impacting courier service profitability. SwiftSend Delivery Services' emphasis on transparency and speed, for example, directly supports this goal.
Key Benefits of Loyal Customers
- Recurring Revenue: Loyal customers provide a consistent income stream, making financial forecasting more predictable.
- Increased Spending: They are 50% more likely to try new, higher-margin services and 31% more likely to spend more on average compared to new customers.
- Referrals: Satisfied, loyal clients often become advocates, referring new business through word-of-mouth, which is a low-cost acquisition channel.
- Reduced Costs: Less money is spent on marketing and sales efforts to attract new clients.
These factors directly contribute to efforts to increase delivery profits. For more insights on financial performance, you can explore resources like courier delivery KPIs. Focusing on customer satisfaction and loyalty is a core strategy for achieving strong financial health in the courier industry.
What Are Common Industry Challenges?
Courier delivery businesses, like SwiftSend Delivery Services, face several significant challenges impacting their courier service profitability. These include unpredictable fuel costs, intense market competition, a persistent shortage of qualified drivers, and the ever-increasing customer demand for faster, more transparent deliveries.
Managing Fuel Price Volatility
- Fuel expenses are a major concern. Diesel prices in the US fluctuated by more than $1.50 per gallon in 2023. This necessitates proactive strategies to reduce fuel costs in a delivery company.
- Implementing route optimization software can significantly cut mileage and fuel consumption. Additionally, considering electric vehicles (EVs) for your fleet can reduce per-mile energy and maintenance costs by 40-60% compared to traditional internal combustion engine vehicles.
Addressing Driver Shortages
- A significant challenge to delivery business growth is the ongoing driver shortage. The American Trucking Associations estimated a shortage of over 78,000 drivers. This shortage drives up wages and makes driver retention critical.
- Investing in competitive compensation packages, benefits, and robust training delivery drivers for better performance and safety are essential to attract and retain talent. High driver turnover directly impacts operational efficiency and increases recruitment costs.
Navigating Market Competition and Customer Expectations
- The courier market is highly fragmented, leading to intense price pressure. The top 50 largest companies account for only about 40% of industry revenue, leaving a competitive landscape for smaller operators like SwiftSend.
- Developing smart competitive pricing strategies for courier services and focusing on niche markets or value-added services can help differentiate your business. Meeting heightened customer expectations for speed and visibility, often through implementing real-time tracking in delivery, is also crucial for improving customer satisfaction for courier services and securing repeat business.
How Important Is Customer Retention?
Customer retention is fundamentally important for long-term courier service profitability. The cost of acquiring a new customer is approximately five times higher than the cost of retaining an existing one. This makes focusing on loyal customers a critical strategy for any delivery business aiming to increase delivery profits and ensure sustained growth.
Implementing effective customer retention strategies has a powerful impact on the bottom line. Research by Bain & Company shows that increasing customer retention rates by just 5% can increase profits by a range of 25% to 95%. This highlights how even small improvements in keeping customers can lead to significant financial gains for a courier business.
Strategies to Boost Customer Loyalty and Reduce Churn
- Consistently Reliable Service: Delivering parcels on time and without damage is the foundation of trust. SwiftSend Delivery Services, for example, prioritizes speed and transparency to meet modern demands.
- Proactive Communication: Keeping customers informed about their delivery status reduces anxiety and builds confidence. Real-time tracking, a key feature for many courier companies, is essential here.
- Addressing Issues Promptly: Quickly resolving any delivery problems or customer complaints reinforces reliability and commitment.
Building customer loyalty for courier companies through these methods helps reduce customer churn. The logistics industry's average churn rate is typically 10-15%. Reducing this figure by even 2-3% provides a significant financial boost, directly contributing to efforts to increase delivery profits. Loyal customers are not only a source of recurring revenue but are also 50% more likely to try new, higher-margin services and 31% more likely to spend more on average compared to new customers. This directly supports the diversification of service offerings and overall delivery business growth.
What Are Common Industry Challenges?
The Courier Delivery industry, exemplified by services like SwiftSend Delivery Services, faces several significant challenges. These include managing unpredictable fuel prices, navigating intense market competition, addressing persistent driver shortages, and meeting the ever-growing customer expectations for speed and transparency. Overcoming these hurdles is crucial for any courier business aiming to increase delivery profits and achieve sustainable growth.
One primary concern for any delivery business is fuel price volatility. In 2023, for instance, diesel prices in the US fluctuated by more than $1.50 per gallon. Such shifts directly impact operational costs and can significantly reduce courier business profit margins. To combat this, businesses must implement strategies to reduce fuel costs in a delivery company, such as advanced route optimization software. Additionally, considering electric vehicles (EVs) can be a game-changer, potentially cutting per-mile energy and maintenance costs by 40-60%.
Another pressing issue is the persistent driver shortage. The American Trucking Associations estimated this shortage at over 78,000 drivers, which puts upward pressure on wages and recruitment efforts. This makes it essential to invest in training delivery drivers for better performance and retention, ensuring a reliable workforce. For SwiftSend Delivery Services, this means focusing on attracting and keeping skilled drivers to maintain their promise of speed and reliability, directly impacting service profitability.
The courier market is also highly fragmented, leading to intense price pressure. The top 50 largest companies account for only about 40% of the industry revenue, leaving a highly competitive landscape for smaller operators and new entrants like SwiftSend Delivery Services. This necessitates smart competitive pricing strategies for courier services to attract and retain clients. Businesses must balance competitive rates with maintaining healthy profit margins, often by optimizing logistics and streamlining processes for delivery profitability.
Key Challenges for Courier Businesses
- Volatile Fuel Prices: Direct impact on operational costs, requiring proactive strategies like route planning software and exploring electric vehicle options to reduce fuel costs in a delivery company.
- Intense Market Competition: A fragmented market demands smart competitive pricing strategies for courier services and a focus on differentiating through service quality and efficiency.
- Driver Shortages: Puts pressure on wages and staffing; investing in training delivery drivers for better performance and retention is vital for fleet management efficiency.
- Heightened Customer Expectations: Customers demand speed, visibility, and reliable service, pushing companies to implement real-time tracking in delivery and improve customer satisfaction for courier services.
How Can Technology Integration Maximize Profitability For A Courier Delivery?
Integrating technology is the most effective way to streamline processes for delivery profitability. This approach automates manual work, provides crucial data for better decision-making, and significantly enhances service quality. Improved service quality attracts and retains high-value clients, directly contributing to increased revenue for businesses like SwiftSend Delivery Services. Technology solutions are central to achieving sustainable delivery business growth and boosting courier revenue in a competitive market.
One of the best technology solutions for courier profit growth is an end-to-end Transportation Management System (TMS). A TMS can automate nearly every aspect of courier operations, from initial order entry to dispatch, billing, and comprehensive reporting. Implementing such a system can reduce administrative overhead by up to 30%, freeing up resources and reducing operational costs for a courier company. This automation is vital for maximizing efficiency in parcel delivery and handling increased demand without proportional cost increases.
Key Technological Implementations for Profit Growth
- Real-time Tracking and Notifications: Implementing real-time tracking in delivery and automated customer notifications via SMS or email can reduce 'where is my order?' calls by over 50%. This frees up customer service staff, directly improving operational efficiency and customer satisfaction for courier services.
- Data Analytics for Route Optimization: Utilizing data analytics from your systems allows you to identify your most and least profitable routes and clients. This data is essential for refining competitive pricing strategies for courier services and focusing sales efforts where they will yield the highest return on investment. It also aids in efficient last-mile delivery strategies.
- Automated Dispatch Systems: Automated dispatch systems for courier businesses optimize driver assignments and route planning software, leading to significant fuel cost reductions in a delivery company. This improves driver productivity and directly impacts courier service profits by ensuring drivers take the most efficient paths.
Beyond internal efficiencies, technology enhances customer experience, a key factor in building customer loyalty for courier companies. Providing transparent, real-time updates through a robust system strengthens trust and encourages repeat business. This focus on technology helps SwiftSend Delivery Services attract high-volume clients, ensuring consistent demand and contributing to a stronger bottom line.
How Can Strategic Fleet Management Maximize Profitability For A Courier Delivery?
Strategic fleet management directly maximizes courier service profitability for businesses like SwiftSend Delivery Services. This approach focuses on lowering the two largest variable costs: fuel and maintenance. Simultaneously, it boosts the revenue-generating capacity of each vehicle, ensuring that every asset contributes optimally to the bottom line. Efficient management is crucial for sustainable delivery business growth.
Improving fleet management efficiency through telematics is a key strategy. Telematics systems monitor driver behavior, including speeding, harsh braking, and excessive idling. Reducing idling alone can save approximately 0.5 gallons of fuel per hour per vehicle. Across a fleet, this can amount to thousands of dollars in annual savings, directly impacting courier business profit. This technology helps streamline processes for delivery profitability and reduce fuel costs in a delivery company.
A proactive, data-driven maintenance schedule significantly reduces unexpected vehicle breakdowns. Such a schedule can cut breakdowns by up to 40% and lower overall annual maintenance costs by 10-20% compared to a reactive repair approach. This ensures consistent vehicle availability for revenue-generating activities, preventing service disruptions and maintaining efficient last-mile delivery strategies. It’s a vital part of logistics optimization.
Considering Fleet Expansion and Electric Vehicles
- When considering fleet expansion, analyzing the Total Cost of Ownership (TCO) is crucial. This involves looking beyond the initial purchase price to include operational costs over the vehicle's lifespan.
- Electric Vehicles (EVs) present a compelling option for increasing delivery profits. While EVs typically have a higher initial cost (e.g., $50,000-$70,000 for a cargo van), their lower fuel and maintenance expenses can lead to a 10-25% lower TCO over a 5-year period compared to an internal combustion engine (ICE) vehicle.
- Investing in electric vehicles can be profitable for courier businesses, aligning with sustainability goals and offering long-term cost reduction for courier operations.
How Can Customer-Centric Strategies Maximize Profitability For A Courier Delivery?
Customer-centric strategies are a direct path to increase delivery profits because they focus on retention and loyalty. Retaining existing customers is significantly more cost-effective than acquiring new ones, leading to a higher customer lifetime value. For a business like SwiftSend Delivery Services, prioritizing customer satisfaction ensures a steady revenue stream and reduces marketing spend on new client acquisition.
Improving Customer Satisfaction for Courier Services
Answering the question of how to improve customer satisfaction for courier services starts with clear communication. Providing real-time tracking for packages allows customers to monitor their deliveries, reducing anxiety. Proactive delay notifications keep clients informed, managing expectations effectively. Implementing a simple, accessible feedback mechanism allows SwiftSend to address issues quickly and gather insights. These measures can increase customer retention by an estimated 5-10% annually, directly impacting courier business profit.
Building Customer Loyalty Through Programs
A formal loyalty program is a key part of building customer loyalty for courier companies. SwiftSend can offer tiered discounts or credits to high-volume clients. For instance, after a certain number of orders or spending threshold, customers receive a percentage off future deliveries or exclusive services. This strategy can increase order frequency from top clients by 15-20% and discourages them from seeking quotes from competitors, thereby enhancing courier service profitability. Such programs also help in attracting high-volume clients to a courier service.
Driver Training and Positive Delivery Experiences
Training drivers in customer service is essential, as they are often the only direct point of contact for SwiftSend with the customer. A professional, courteous, and efficient delivery experience leaves a lasting positive impression. A positive delivery interaction can lead to a 30% higher chance of a customer leaving a positive online review. These reviews are a powerful, organic tool for marketing tips for small courier businesses, building trust and attracting new clients without significant marketing spend. This directly contributes to delivery business growth and overall boost courier revenue.
How Can Pricing and Packaging Optimization Maximize Profitability for a Courier Delivery?
Optimizing pricing and packaging directly addresses how to increase profit margin courier business. This ensures that revenue aligns with service costs and that operational expenses are minimized at the parcel level. For a company like SwiftSend Delivery Services, this strategic focus is crucial for sustainable growth and maintaining competitive advantage in the courier industry. It allows for a precise balance between offering competitive rates and securing a healthy profit margin per delivery.
Implementing Competitive Pricing Strategies
- Implementing dynamic or tiered competitive pricing strategies for courier services significantly boosts revenue. This allows SwiftSend Delivery Services to charge more for rush deliveries, oversized items, or services in high-demand zones. For instance, charging a premium for same-day or urgent deliveries can increase the average revenue per delivery by 10-15%. This strategy helps to capture higher value from time-sensitive customer needs, directly impacting delivery business growth.
Another key aspect of pricing optimization involves understanding various service tiers. Offering different levels of service, from standard to express, allows SwiftSend Delivery Services to cater to diverse customer needs while maximizing income. Each tier should reflect the associated operational costs and desired profit margin. This approach helps boost courier revenue by providing flexible options that appeal to a broader client base, from individuals to businesses seeking reliable delivery solutions.
Optimizing Packaging for Cost Reduction
- Optimizing packaging for lower delivery costs is a critical, often overlooked strategy for courier service profitability. By advising clients on right-sizing their boxes, SwiftSend Delivery Services can significantly reduce dimensional weight (DIM weight) charges from carriers. This also enables fitting more packages per vehicle, thereby increasing per-trip revenue by an estimated 5-10%. Efficient packaging directly contributes to cost reduction courier efforts by minimizing wasted space and weight.
Efficient packaging also impacts operational efficiency. Smaller, appropriately sized packages require less handling time and reduce the risk of damage, further contributing to maximising efficiency in parcel delivery. This strategy aligns with the goal of streamlining processes for delivery profitability. Educating clients on optimal packaging practices can foster stronger relationships and ensure mutual benefits, positioning SwiftSend Delivery Services as a knowledgeable and cost-effective partner.
Negotiating Better Carrier Rates
- When negotiating better rates with shipping carriers for services beyond your direct delivery zone, leveraging your total shipping volume is essential. SwiftSend Delivery Services can secure discounts of 15-30% off standard rates by demonstrating consistent, high-volume shipments. These savings can either be passed on to clients, making your service more competitive, or retained to directly increase your courier business profit margins. This strategic negotiation is vital for long-term logistics optimization and sustained growth.
Diversifying carrier partners can also enhance negotiation power. By not relying on a single carrier, SwiftSend Delivery Services can compare rates and service levels, ensuring the best possible terms. This approach helps in reducing operational costs for a courier company while maintaining high service quality. Regularly reviewing carrier contracts and seeking new opportunities for discounts are proactive steps towards improving overall courier service profitability.
How Can Operational Streamlining Maximize Profitability For A Courier Delivery?
Operational streamlining is fundamental to maximizing efficiency in parcel delivery. It focuses on eliminating waste, reducing idle time, and increasing throughput with existing resources. This directly boosts the bottom line for businesses like SwiftSend Delivery Services. By optimizing processes, courier companies can handle more deliveries with the same fleet and staff, leading to significant increase delivery profits and overall delivery business growth.
Key Strategies for Operational Streamlining in Courier Businesses
- Automated Dispatch Systems Courier Integration: Implementing an automated dispatch systems courier platform significantly reduces the time to assign a job to a driver. This can drop from over 5 minutes to under 30 seconds. This efficiency gain allows a single dispatcher to manage a 25-40% larger fleet of drivers effectively, cutting administrative costs and improving response times.
- Streamlining Order Processing: Integrating order processing with client e-commerce platforms (e.g., Shopify, WooCommerce) eliminates manual data entry. This reduces order errors by over 90% and cuts administrative time per order by 3-5 minutes. Such integration ensures seamless data flow, enhancing courier service profitability and customer satisfaction.
- Driver Performance Training and Technology Adoption: Training delivery drivers for better performance in using handheld scanning technology at every touchpoint (pickup, sorting, delivery) improves data accuracy to over 99.9%. This provides real-time data crucial for effective tracking and management, which is key to delivery business growth. It also enables efficient last-mile delivery strategies and reduces misdeliveries.
- Route Planning Software Implementation: Utilizing advanced route planning software is critical for logistics optimization. This technology helps determine the most efficient routes, reducing fuel consumption and driver hours. Studies show route optimization can cut fuel costs by 15-30% and decrease delivery times, directly impacting courier business profit margins.